Bening Antartika, Key Account Manager in charge of SQ flights and Boarding Gate from JAS Airport Services wins The Outstanding Partner for the SIA CEO Service Excellence Awards 2020.
The annual award recognises exemplary individuals and teams for their outstanding service performance in all SQ network around the world.
Bening has been with JAS Airport Services (station CGK) for 31 years with 130 staffs under her care.
When being asked her key to success, Bening said she believes that customer is important, “The purpose of my work is to shape customer experience and to ensure that whomever I meet and interact will feel my sincerity, commitment and passion. It is my responsibility that they leave the counter feeling contented, happy and valued.”
Previously, Bening ever won SIA CEO Transforming Customer Service (TCS) Award in 2009. She was nominated as she helped passenger who was affected by the Ritz Carlton bomb blasts and received TCS Merit Award for Airport Operations.