In June 2016 ASA has finalized an agreement with Fairmont Jakarta – a luxury hotel under FRHI (Fairmont Raffles Hotel International) network originally from Canada.
Fairmont Jakarta, which located in Senayan, has 488 rooms with more than 500 staff in total, claims that this is the first time that a five-star hotel trusts its airport representative matters to external party. Usually Airport Representative is part of hotel division under Concierge / Front Office, therefore they call this a ‘breakthrough’ in hotel world, and ASA is proud to be the chosen partner, and represents Fairmont’s high class image.
On 2 June of 2016, Ms. Angela Pagiri, Fairmont Jakarta’s Chief Concierge, held and led the class in JAS Cargo Area 521 to introduce Fairmont Jakarta’s brand, room types and outlets inside the hotels, and current in-house Airport Representative activities or issues.
ASA learns that the Fairmont’s philosophy is offering a cherish experience to the guest by “turning moments into memories”, and it is similar with ASA’s own tagline “experience the difference”, therefore it is expected that ASA will handle them very well.
And on 16 August 2016, Ms. Angela led ASA team to visit the hotel, guiding us to Fairmont’s types of rooms and F&B outlets they have.
The visit purpose is that ASA team could have a better knowledge and providing better service when assisting Fairmont’s guests by their own experience to hotel’s surroundings.
Hopefully Fairmont Jakarta and ASA could grow together with long-lasting relationship as ASA becomes the part of Fairmont Jakarta’s big family.