ANA has been selected as the leading airline in two categories at the 2015 World Airline Awards run by SKYTRAX. The awards for ‘World’s Best Airport Services’ and ‘Best Airline Staff in Asia’ were presented at a ceremony during the Paris Air Show on 16 June 2015.
The ‘World’s Best Airport Services’ award is presented to the airline which receives the highest level of customer satisfaction across a full range of airport services. It recognizes the high quality of service provided by ANA staff across its 36 airports worldwide. ANA endeavors to provide personalized customer service, tailoring its approach to individual customer needs at all stages of the airport experience, including the check-in counter, lounges and at the boarding gate.
Mr. Katsumi Kikkawa, Station Manager ANA CGK said “We very thankful for everybody who contributes to this. ANA have 3 major points to reach those achievements. They are Safety, On Time, and Customer Satisfaction.
Upon that major, ANA have 0% accident against last year. ANA also reached the target to be on time flight and slightly below target regarding customer satisfaction, but it’s okay because we still can improve the services for better next year”.
Not only that, in the ‘Best Airlines Staff in Asia’ award, SKYTRAX commended ANA for exceeding all other airlines headquartered in Asia to provide the best customer service both on the ground and in the air.