JAS people understand the role excellent customer service plays in our success. We understand that winning customers and building loyalty doesn’t happen overnight and that building strong customer relationships requires a consistent and ongoing effort to retain our customer’s hard won loyalty.
We also understand how fragile customer relationships are and how easily hard won loyalty can be lost through poor customer service and issues not quickly resolved to the customer’s satisfaction.
The importance of consistency in particular is huge. Customers want to have confidence that we’ll deliver on our promises every time, not just when it’s convenient.
Every year we build and maintain our relationships with airlines clients, and we did Medan Trip from 19 – 21 November 2016.