Mount Raung volcano has played havoc with flights since it began spewing corrosive, silica-based ash in early July. Several airports throughout Indonesia – including on the popular holiday island of Bali as well as Surabaya – were closed due to the ash being produced by the eruptions.
Many of our clients had to cancel flights to and from Bali after volcanic ash blows over airport such as: Virgin Australia, JetStar, AirAsia, Singapore Airlines, Cathay Pacific, Emirates, and many more.
As the chaos kept continues, our team tried very best to help the passengers rescheduled their flights and booked some hotels until the crisis situation was over.
For these fully dedicated and excellence service practice in the mid of crisis, many airlines gave their genuine appreciation for CAS Destination (JAS) team.
Singapore Airlines: On behalf of SIA, I would like to offer you my sincere thanks and appreciation for the hard work of your team over the past few days in helping us to cope with the flight disruptions. I saw firsthand how many of your staff worked long hours but still carried out their tasks commendably. Without the support of your team, we would not have been able to clear the backlog of stranded pax so quickly – Dennis Teo / SQ Manager
Emirates: The teamwork is excellent when we dealt with crisis situation at DPS. CGK support teams and DPS teams were mixed , just to achieve one goal – Ferdinand Sitepu / EK Airport Service Manager
Cathay Pacific: Certificate of appreciation for JAS DPS for the support during mount Raung eruption – Mr. Josh / CX Area Manager
EVA Air: Few days ago, it was a very terrible experience and difficult time due to airport closed. But all of you did really good job at passenger and aircraft handling. I am really appreciated for PT-JAS handling.
Everything under controlled and run as our planning. No complained from passenger but got complimentary letter from our Gold card member. It means that even the situation is disadvantage to us, but we can try our best to change it or make it better. – Edward Lee