Awards Received on 2016

KLM & Air France : CGK SPT Punctuality – 2015
Emirates : Station of the Month – Nov 2015
Turkish : The best 2nd International Station – January & February 2016
Qatar : April 2016

  • Best Improvement Station
  • Gold Award Station for passengers Arrive without Baggage
  • Station with Zero Discrepancy
Emirates : June 2016

  • Turn Performance 99 %
  • Rank 13 among the EK network.
Eva Air Cargo : Nil finding during CAA Inspection (SUB) – April 2016
Indonesia Air Asia : Nil Finding during Station Audit (SUB) – April 2016

Awards Received on 2015

KLM & AF : 100% Punctuality Performance February 2015
EK :
  • For Turn Performance, we are #17 from station worldwide.
  • For Service Performance, our flight 357 stated on #2 on ASIA region.
AF : Punctuality – Monthly report for STATION MANAGERS
– APC – ACHIEVED 90,4%
CX :
  • Jkt Airport Performance Reflex achieved score 74 point
  • Asia Miles in May – more than 1000 new member
QR : The achievement of CGK as the #1 Network – wide station performance

Awards Received on 2014

Indonesian Customs :
  • Best Ground Handling Provider Awards May 2014 (BPN),
  • Best Service Partner Awards – May 2014 (DPS)
Eva Air : Passenger Station Performance (DPS)
KLM : CGK Tops Asia Pacific and System Wide

Awards Received on 2013

Singapore Airlines Cargo : Excellent performance recognitions for freighter and ramp handling
Singapore Airlines :
  • No 1 – Station Performance Monitoring Scheme – 2013,
  • No 2 – Station Baggage Handling Scheme – 2013,
  • The Smoothnest System Cut Over (Altea CM) – 2013
Emirates :
  • Top 5 Station in Asia (Station Baggage Performance) – 2013 (CGK),
  • Excess Baggage Report – 2013,
  • Turn Performance – 2013
Etihad : System Cut Over (Sabre) – 2013 (CGK)
Cathay Pacific : Smooth Handling Extra Flight – 2013 (CGK)
Eva Air : System Cut Over (Altea CM) – 2013 (CGK)

Awards Received on 2012

Qatar Airways : Gold Awards Station on June
Singapore Airlines :
  • No 2 Customer Satisfaction Result in Asia Pacific, May 2012,
  • Runner Up GHA on SQ Network 2012
Airways : No 1 Customer Satisfaction Result in South Asia, May and June 2012
ANA (All Nipon Airways) :
  • The 67th Excellent Services Awards on July 2012,
  • 3rd rank Customer Service Satisfaction Index 2012

Awards Received on 2011

Qatar Airways : OTP Platinum Award on February
Saudi Arabian Airlines : Station Excellent Performance for 100% Station Quality Performance on May
KLM Royal Dutch : Excellent Performance in Handling VVIP (French Prime Minister) at HLP airport on June
JetStar : Station Excellent Performance for 100% Compliance on March

Awards Received on 2010

Silk Air : Pride of Silk Air
Singapore Airlines :
  • TCS Award for Winning Service and Sale Category, 1st rank Baggage Handling Award 1Q10 on July
  • CEO TCS Award for The Best Handling 2010 (In Handling JW Marriot Victim, etc : Bening Antartika)
Eva Airways :
  • 1st Rank/Best Station for Group Area VI Feb 2010
  • Excellent Performance in Handling VVIP flight at HLP Airport on September
Jetstar :
  • 1st Rank International Port Within the Jetstar Network for Service Standard & Performance, Based Directly from Customer
  • Station Excellent Performance for 100% Compliance on August

Awards Received on 2009

Qatar Airways : OTP Platinum Award on February
Singapore Airlines : Staff of the year, the Top Scorer, Extra Ordinary TCS Acts, Outstanding Service Partner Award 2009/2010 for category, and SPS Team of The Year Award
JetStar : Excellent Performance for Ancillaries Revenue Collection

Awards Received on 2008

Cengkareng Station

Qatar Airways : Platinum Award for 100% OTP on March, April, September, October 2008
Etihad Airlines : 100% achievement of ULD management KPI, November
Eva Air : Excellent Performance for EDI/PDE
Saudi Arabian Airlines : Station Excellent Performance for 100% OTP

Denpasar Station

Cathay Pacific Airways : Staff Best Performance Award
Singapore Airlines :
  • Chairman Award for Most Creative Staff
  • 2nd Position on Station Performance award

Surabaya Station

Silk Air : The Pride of Silk Air (Operation Best Station reward)
Cathay Pacific Airways : Most Improved Airport Ranking Award 2007

Awards Received on 2007

Cengkareng Station

Qatar Airways : Baggage Performance result for June 2007 (Gold Category Station – Far East &Australasia)

Denpasar Station

Singapore Airlines :
  • CEO TCS Award as The Most Creative Customer Service
  • Best Station for Group I FY2006/2007Handling
  • CEO TCS Award for The best Delay Handling
Cathay Pacific Airways :
  • Top 3 Rank Cathay Pacific Network for Outstanding Performance Y2006
  • The Best Ground Handling Agent for passengers Handling
  • Best performance for Ramp handling
Eva Air : Excellent Performance Station Award
JetStar : The highest Excess baggage collection

Surabaya Station

Silk Air : The Pride SilkAir Award (Best of Service Provider)
Cathay Pacific Airways : Best Performance Achievement of Zero ramp Defect Award